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Delivery Information

Delivery Information - ABERKYLE EXPORTS (aberkyle.com)

At ABERKYLE EXPORTS, we are committed to ensuring that your polished gemstones and diamonds are delivered safely and efficiently. Below, you will find important information about our delivery process.

1. Shipping Destinations

  • We proudly ship our products worldwide. Whether you are located locally or internationally, we can arrange for the delivery of your order.
  • Please note that some regions may have restrictions or additional requirements for the import of gemstones and diamonds. It is your responsibility to be aware of and comply with your local regulations.

2. Shipping Methods

  • We offer a range of shipping options to meet your needs, including standard, expedited, and express delivery services.
  • All shipments are handled by reputable carriers to ensure the safe and timely delivery of your order.

3. Processing Time

  • Once your order is placed and payment is confirmed, we begin processing your order immediately.
  • Processing times typically range from 2 business days, depending on the complexity and customization of your order.
  • You will receive a confirmation email with the expected shipping date once your order is ready for dispatch.

4. Delivery Timeframes

  • Delivery times vary based on your location and the shipping method selected.
  • Standard delivery typically takes between 2 and 4 business days for domestic orders and 6 to 8 business days for international orders.
  • Expedited and express shipping options are available for faster delivery.

5. Shipping Costs

  • Shipping costs are calculated based on the weight, size, and destination of your order.
  • During checkout, you will have the opportunity to select your preferred shipping method and see the associated costs.
  • Please note that international orders may be subject to additional taxes, duties, and fees imposed by the destination country. These are the responsibility of the recipient.

6. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor the status of your delivery in real-time through the carrier’s website.

7. Packaging

  • All of our gemstones and diamonds are carefully packaged to ensure they arrive in pristine condition.
  • We use secure, tamper-evident packaging to protect your order during transit.

8. Insurance

  • For your peace of mind, all shipments are fully insured against loss or damage during transit.
  • In the unlikely event that your package is lost or damaged, please contact us immediately so we can initiate a claim with the carrier.

9. Delivery Issues

  • If you encounter any issues with your delivery, such as delays, missing items, or incorrect shipments, please contact our customer service team at office@aberkyle.com as soon as possible.
  • We will work with the carrier to resolve the issue promptly and ensure your satisfaction.

10. Signature Requirement

  • To ensure the security of your purchase, a signature may be required upon delivery. Please make arrangements to have someone available to sign for your package.

11. Change of Address

  • If you need to change the delivery address after placing your order, please contact us immediately. We will do our best to accommodate your request, but changes may not be possible once the order has been dispatched.

At ABERKYLE EXPORTS, your satisfaction is our priority. We take great care in delivering your gemstones and diamonds safely and securely. Thank you for choosing us for your precious purchases.